Ace69 Privacy Policy — Your Data, Our Responsibility
Ace69 places the highest priority on protecting the personal data of users in Bangladesh. This policy explains in detail how we collect, use, store, and safeguard your information. By using the platform, you are considered to have consented to this privacy policy.
Policy Summary
The sections below cover the key points of this privacy policy in order. Click any link to jump directly to that section.
What Data We Collect
Various types of information are collected when you register and use services on the ace69 platform. This data collection is carried out with full transparency and is used only for the purposes stated. The different types of information are detailed below.
Account Information
During registration, we collect your full name, email address, mobile number, date of birth, and password. As part of KYC verification, your national ID or passport details may also be required. This information is essential for managing your account and confirming your identity.
Device & Browser Information
The device type, operating system, browser name and version, IP address, and device ID of the device you use to access ace69 are automatically recorded. This information is used to monitor platform security and identify technical issues. If an unusual device change is detected on the same account, a security verification may be triggered.
Payment Information (BDT)
We collect details of the bKash, Nagad, Rocket, or bank accounts used for deposits and withdrawals. Transaction amounts, dates, and payment methods are recorded. ace69 never collects or stores your full card number or bank PIN — all payment processing is handled directly by the payment gateway.
Usage Data
Your betting history, preferred sports, login times, and page visit patterns are recorded. This data is used to personalize your platform experience and support responsible gaming. If unusual betting behavior is detected, an automatic alert may be triggered.
Why and How Your Data Is Used
Ace69 uses the data it collects solely for defined purposes and does not process information for any unrelated reason. User interests are the top priority in every instance of data use. The key purposes are detailed below.
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Account Management Your collected data is used to create, verify, and maintain your account. It is also needed to secure your login and facilitate account recovery. Identity verification is required to prevent the creation of multiple accounts. All account activity is recorded in a security log.
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Financial Transaction Processing Payment information is used to properly process deposit and withdrawal requests. Transaction history is analyzed to detect and prevent fraudulent activity. Necessary records are retained to comply with Bangladesh's financial regulations and anti-money laundering requirements. Transaction confirmations are sent via SMS and email.
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Customer Support Our support team uses your account and transaction data to resolve issues quickly. Access to previous support history allows the team to provide more effective assistance. Service quality is monitored to ensure customer satisfaction. Important account-related notifications are sent directly to you via email or SMS.
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Platform Improvement User behavior is analyzed to improve the interface and overall service quality. The most-used features are monitored to inform future feature planning. Fully anonymized statistics are used to evaluate site performance. User identity is never linked to analytics data.
Cookies & Tracking Technologies
Ace69 uses cookies and similar technologies to keep the platform running smoothly and to improve your experience. Cookies are small text files stored on your device that help maintain site functionality. You can manage or delete cookies through your browser settings, though doing so may limit certain features. For any questions about our cookies policy, please contact our support team.
Essential Cookies
These cookies are essential for the platform's core functionality. They are used to maintain active login sessions, store security tokens, and retain form data. Disabling these cookies will prevent the site from functioning properly and will require you to log in repeatedly. They do not send any personal information to third parties.
Analytics Cookies
Analytics cookies are used to understand which parts of the site are most visited and where technical issues may occur. This data is collected in fully anonymous and aggregated form. Personal identity is never linked to this information. An opt-out option for analytics cookies is available in the site settings.
Preference Cookies
Preference cookies are used to remember your language preference, display settings, and other personalized options. They save you from having to reconfigure your settings on every visit. These cookies are typically active for anywhere between 30 days and one year. You can clear them from your browser at any time.
You can delete or block cookies at any time through the settings menu in Chrome, Firefox, or Safari. The same options are available on mobile browsers as well. Disabling all non-essential cookies will not affect the site's core features, though some personalized experiences may be reduced.
Data Storage & Security Measures
Ace69 follows industry-standard security technologies and practices to protect your data. All servers are housed in secure data centers with both physical and digital safeguards in place. Passwords and payment information are always stored in encrypted form. No ace69 employee can directly view your password. Encryption keys are rotated regularly to ensure maximum protection.
Encryption Protection
All data transfers are encrypted using TLS 1.3, providing bank-grade security. Sensitive data stored on our servers is protected with AES-256 encryption. Passwords are hashed before storage, making them unreadable to anyone. Encryption keys are rotated regularly to ensure maximum protection.
Access Control
Only authorized staff are granted limited access to user data, strictly for job-related purposes. Every access is logged and regularly audited. Any unauthorized access attempt is automatically blocked and reported. Multi-layer authentication ensures that only the right personnel can access sensitive information.
Retention Period
All data is retained for as long as your account remains active. After account closure, financial records may be kept for up to five years to meet legal obligations. Once the retention period expires, data is securely deleted with no possibility of recovery. The data deletion process follows internationally recognized standards.
In the event of a data breach, ace69 will promptly notify all affected users directly. The incident will be investigated, necessary measures will be taken, and systems will be updated to prevent recurrence. If you notice any suspicious activity related to your account security, contact our support team immediately. Our security team monitors servers around the clock and responds instantly to any unusual activity.
Sharing Data with Third Parties
Ace69 never sells your personal information or shares it with third parties for advertising purposes. However, limited data sharing may be necessary in specific circumstances, as clearly outlined below. In every such case, data is shared under strict agreements and confidentiality terms. Logs of all sharing activities are maintained and reviewed regularly through internal audits.
Payment Processors
Relevant transaction details are shared with bKash, Nagad, Rocket, or our banking partners to process deposits and withdrawals. These partners follow their own privacy policies and are bound by contract with ace69. Payment processors are not permitted to use your information for any other purpose. Once a transaction is complete, shared data is stored securely in accordance with the respective payment partner's policy.
Legal Authority
Information may be disclosed to government authorities based on a lawful order from a Bangladeshi law enforcement or regulatory body. Any such disclosure is made strictly within the applicable legal framework. ace69 does not voluntarily share data with any government agency without a legal obligation to do so. Upon receiving such an order, ace69 will endeavor to notify the user to the extent permitted by law.
Technology Partners
Limited data may be shared with selected cloud service and cybersecurity providers to ensure the technical operation of the platform. These partners may only use the data to deliver their specific services and are not permitted to use it for their own purposes. ace69 regularly reviews the security standards of these partners. Upon contract expiry or termination of the relationship, any shared data must be deleted.
What We Never Do
Ace69 never sells your personal data to advertisers or marketing companies. Your betting history and financial information are never shared with third parties for commercial purposes. Your contact details are not passed on to any organization outside of approved partners. Your data is never used for profiling or targeted advertising.
Your Rights & Policy Updates
Ace69 believes every user should have full control over their own data. To that end, we uphold a number of important rights. You can submit requests to exercise these rights through our support center, and an initial response will be provided within seven business days. All requests will be verified before processing begins, and you will be notified once completed.
Right to Access Data
You can find out at any time what data ace69 holds about you. A full copy of your personal data can be downloaded from your account settings. Your betting history, transaction records, and account logs are all viewable directly from your dashboard. Data access requests are processed free of charge, and a full data export is available once per month at no cost.
Right to Correct Your Data
If your profile contains incorrect or outdated information, you can request a correction. Name, address, and contact details can be updated directly from your account settings. Changes to national ID or passport information must be verified through our support team. Once the correction is processed, a confirmation will be sent via email or SMS.
Right to Deletion
You may request the deletion of your account and associated personal data at any time. Certain financial records may be required to be retained for a specified period due to legal obligations — this will be clearly communicated at the time of your request. Once approved, your data will be deleted within 30 business days and a confirmation will be sent to you. Please note that deleted data cannot be recovered.
Policy Change Notice
Ace69 reserves the right to update this privacy policy as needed. Users will be notified of any significant changes via their registered email or SMS before the changes take effect. The date of the last update will always be shown at the top of the page so you can easily tell how current the policy is. Continued use of the platform after any changes constitutes your acceptance of the updated policy. If you object to any changes, the option to close your account remains open at any time.
This policy was last updated on: January 2026
Ace69 Is Always Committed to Keeping Your Data Safe
Privacy and security are the foundation of ace69. Join our platform and bet with complete peace of mind — your every detail is protected to the highest standard. If you have any questions or concerns, our support team is always here for you. Join us today for a safe and responsible betting experience.